Legal

Terms of Service

Effective date: April 23, 2026 · Last updated: April 23, 2026

These Terms of Service (the "Terms") are a legally binding agreement between you ("you" or "Customer") and ShieldMyData ("ShieldMyData," "we," "us," or "our") governing your access to and use of shieldmydata.io and our data broker removal, breach monitoring, and related services (collectively, the "Services").

By purchasing a plan, creating an account, or otherwise using the Services, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Services.

1. The Services

ShieldMyData offers three primary products:

• Privacy Audit ($49, one-time): a personalized privacy exposure report delivered as a PDF, including broker exposure, breach history, phone reputation, property-record exposure, and a pre-filled CCPA opt-out letter pack.
• Individual subscription ($19/month or $169/year): ongoing opt-out submissions across 140+ data brokers on your behalf, monthly re-scans, continuous breach monitoring, and the Privacy Audit as an onboarding artifact.
• Family subscription ($29/month or $249/year): all of the above for up to five household members, a shared exposure dashboard, and conservative defaults for minors.

We may modify, suspend, or discontinue any feature of the Services at any time. When we make a material change that reduces functionality you have paid for, we will notify you and — at our discretion — offer a pro-rated refund or credit.

2. Eligibility

You must be at least 18 years old and legally able to enter into a binding contract to use the Services. The Services are offered for personal, household use by U.S. residents. You may not use the Services on behalf of another adult without their written authorization, except that a parent or legal guardian may enroll minor children in a Family subscription.

3. Your Account and Authority

To deliver the Services, we act as your authorized agent and submit opt-out, deletion, and suppression requests to third-party data brokers in your name. By purchasing a subscription and completing our intake form, you:

• Represent that all information you provide is true, accurate, and relates to you (or to a household member who has authorized enrollment);
• Grant ShieldMyData a limited power of attorney to sign, submit, and correspond regarding privacy-related requests on your behalf, consistent with the California Consumer Privacy Act, Colorado Privacy Act, and other applicable state privacy laws;
• Authorize us to contact data brokers, people-search sites, and related third parties using the identity and contact information you provide, for the sole purpose of removing your data;
• Acknowledge that you can revoke this authorization at any time by cancelling your subscription and contacting legal@shieldmydata.io.

You are responsible for safeguarding your account credentials and for all activity under your account.

4. Payment, Billing, and Auto-Renewal

Payments are processed by Stripe, Inc. We never see or store your full payment card number. By providing payment details, you represent that you are authorized to use the payment method and authorize Stripe to charge the fees below.

• One-time products (Privacy Audit) are charged at checkout. They are non-recurring.
• Monthly subscriptions renew automatically each month at the then-current rate until you cancel.
• Annual subscriptions renew automatically each year at the then-current rate until you cancel.
• Taxes may apply based on your billing address. When applicable, we collect and remit them as required by law.
• Price changes: we may change subscription prices. For existing subscribers, a price change takes effect at the next renewal, and we will notify you by email at least 14 days before it applies.

5. Cancellation and Refunds

Cancel anytime. You can cancel your subscription from your account or by emailing support@shieldmydata.io. Cancellation stops future renewals; your access continues through the end of the current paid period.

5.1 Refund policy

• Privacy Audit: refundable within 7 days of purchase if you have not downloaded or viewed the report.
• Monthly subscriptions: refundable within 7 days of the initial purchase; thereafter, cancellation stops future charges but no refund is issued for the current month.
• Annual subscriptions: refundable within 14 days of the initial purchase or renewal. After 14 days, we do not issue pro-rated refunds for unused time; cancellation stops future renewals only.
• Chargebacks: if you dispute a charge with your card issuer instead of contacting us first, we reserve the right to terminate your account and pursue recovery of disputed amounts.

6. Acceptable Use

You agree that you will not:

• Submit false or impersonated identity information, or information relating to any person who has not authorized your use of the Services;
• Use the Services to harass, stalk, suppress the lawful speech of, or otherwise harm any third party;
• Attempt to access accounts, data, or systems that do not belong to you;
• Reverse engineer, scrape, or attempt to extract the source code of the Services, except to the extent such restriction is prohibited by applicable law;
• Use the Services to build a competing product, to train a machine learning model, or to resell our data or methodologies;
• Introduce malware, engage in denial-of-service activity, or otherwise interfere with the integrity of the Services;
• Use the Services in violation of any applicable law, regulation, or third-party right.

We may suspend or terminate your account, without refund, for any material violation of this section.

7. No Guaranteed Outcomes

8. Intellectual Property

The Services, including our software, website, branding, audit reports, templates, and documentation, are owned by ShieldMyData and protected by copyright, trademark, and other laws. Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your personal, non-commercial use. The Privacy Audit delivered to you is for your personal use only and may not be resold, re-distributed, or used to create derivative commercial products.

Feedback you provide is non-confidential. We may use it without obligation to you.

9. Third-Party Services

The Services depend on third parties — including data brokers, payment processors, breach databases, and CRM providers. Your use of their services may be subject to their own terms and privacy policies. We are not responsible for the acts or omissions of third parties beyond our reasonable control.

10. Disclaimers

The Services are provided on an "AS IS" and "AS AVAILABLE" basis. To the maximum extent permitted by law, ShieldMyData disclaims all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, and course of dealing. We do not warrant that the Services will be uninterrupted, error-free, secure against every threat, or that results will meet your specific expectations.

11. Limitation of Liability

To the maximum extent permitted by law, in no event will ShieldMyData or its affiliates, officers, employees, or agents be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, data, goodwill, or business opportunity, arising out of or relating to these Terms or the Services, whether based on warranty, contract, tort, statute, or any other legal theory, and whether or not ShieldMyData has been advised of the possibility of such damages.

Our aggregate liability for all claims arising out of or relating to these Terms or the Services will not exceed the greater of (a) the amount you paid us in the 12 months preceding the event giving rise to the claim, or (b) one hundred U.S. dollars ($100).

Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.

12. Indemnification

You agree to defend, indemnify, and hold harmless ShieldMyData and its affiliates from and against any third-party claim, loss, liability, damage, cost, or expense (including reasonable attorneys' fees) arising out of or relating to (a) your breach of these Terms, (b) your misuse of the Services, (c) your violation of any law or third-party right, or (d) the information you submit if it is false, inaccurate, or relates to a person who has not authorized your use of the Services.

13. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Commonwealth of Pennsylvania, without regard to its conflict-of-law rules. Subject to §13.1, the state and federal courts located in Pennsylvania have exclusive jurisdiction over any dispute not subject to arbitration.

13.1 Informal resolution

Before filing a claim, you agree to contact legal@shieldmydata.io and attempt to resolve the dispute informally for a period of at least 30 days.

13.2 Arbitration (for U.S. residents, where enforceable)

If the dispute is not resolved informally, you and ShieldMyData agree to resolve any dispute through binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, except that either party may bring an individual action in small-claims court. Class actions, class-wide arbitration, and representative actions are not permitted. You may opt out of arbitration within 30 days of first accepting these Terms by emailing legal@shieldmydata.io with the subject "Arbitration Opt-Out" and your account email.

14. Changes to These Terms

We may revise these Terms from time to time. If a revision is material, we will notify you by email or in-product notice at least 14 days before the revised Terms take effect. Your continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. Termination

You may stop using the Services at any time by cancelling your subscription. We may suspend or terminate your access to the Services if you violate these Terms, if required by law, or if we discontinue the Services. Sections that by their nature should survive termination — including payment obligations, disclaimers, limitations of liability, indemnification, and dispute resolution — will survive.

16. Miscellaneous

• Entire agreement: these Terms, together with our Privacy Policy and any order confirmation, constitute the entire agreement between you and ShieldMyData regarding the Services.
• Severability: if any provision is held invalid or unenforceable, the remaining provisions will remain in full force.
• Waiver: our failure to enforce any right or provision will not be a waiver of that right or provision.
• Assignment: you may not assign these Terms without our prior written consent. We may assign them to an affiliate or in connection with a merger, acquisition, or sale of assets.
• No agency: no joint venture, partnership, employment, or agency relationship exists between you and ShieldMyData as a result of these Terms, except for the limited authorized-agent role described in §3.

17. Contact